Frequently
Asked
Questions
1
Do you offer store credit for my home bred fish,
plants, inverts, or corals?
We do not at this time.
2
Do you accept surrenders?
We do BUT only on a case by case basis, please call ahead to check first.
3
Should I still quarantine my fish?
So much to say... to start, we choose to source only captive bred animals since they are far less likely to have diseases and parasites compared to wild-caught. Like many leading aquaculture organizations, we follow strict biosecurity protocols and quarantine procedures for all of our fish and inverts. All fish in our sale tanks have been previously quarantined in independently filtered tanks in our quarantine room prior to being available in sale tanks up front. We treat all incoming animals for parasites and closely monitor for stress and diseases for weeks before they are up for grabs. While we can't guarantee immunity against nature, we take great pride in practicing careful and meticulous animal husbandry consisting of regular maintenance, testing, and an overall passion for what we do.
With that being said, we still recommend that hobbyists quarantine livestock regardless of vendor. Quarantining and allowing time to settle and acclimate after transit ensures you are only adding the happiest and healthiest livestock to your aquarium. We should all do our best to provide the best conditions for the animals that we care for, but it is just not possible to have complete control over all lifeforms in our aquariums, including the ones that we don't want.
In better words, from Jurassic Park:
"The kind of control you're attempting simply is, it's not possible. If there is one thing the history of evolution has taught us it's that life will not be contained. Life breaks free, it expands to new territories and crashes through barriers, painfully, maybe even dangerously... life, uh... finds a way."
An ounce of prevention is worth a pound of cure.
4
Are your plants and corals pest free?
The world's leading aquatic plant farmers and coral aquaculture facilities cannot guarantee to be pest free, and therefore neither can we. If hitchhikers are a concern, we recommend dipping your plants and corals and even quarantining them prior to adding them to your display aquarium so that you confidently add only what you intended.
Plant Dip:
If you'd like to remove the possibility of snails and snail eggs, we recommend following a dip procedure prior to planting. While there are a few different methods, at home we use alum powder to dip plants for our personal aquariums. Alum powder (potassium aluminum sulfate) can be found in the pickling/spice aisle of the grocery store; we also sell some.
Alum Powder Plant Dip:.
1) Dissolve 1 tbsp of Alum powder into 1 gallon of water.
2) Soak plants in the mixture for 4 hours.
3) Rinse plants thoroughly wto remove alum mixture before adding plants to your aquarium.
Coral Dip:
At home, we practice dipping our corals in Seachem Reef Dip or Brightwell Aqutics: Lugol's Solution to help remove hitchhikers like bristleworms and at times will even quarantine our corals in a separate tank to monitor for pests for weeks prior to adding them to a display . We carry both Reef Dip and Lugol's at our store.
5
Do you offer custom installs + tank servicing?
Not YET but we plan to down the road once established.
However we do offer custom orders on all UNS (Ultum Nature Systems) tanks, stands, paludariums, and more. We can also help you acquire lights from Aqua Illumination, Chihiros, Twinstar, UNS, and more. Inquire within.
6
What is your return policy?
Animals are a commitment.
Please research about parameters, temperaments, tank mates, and tank requirements prior to purchase and please acclimate responsibly. All animals have been in our care for weeks and are only sold if they have been visibly healthy, happily eating, and free of disease.
Freshwater : No returns after the transit bag has been opened. If there is a death during the transport home, please let us know within hours of purchase for a refund. The unopened bag and receipt will need to be brought back that day for a refund.
Saltwater: No returns.
Dry goods: 14 days to return unopened and unused merchandise with a receipt unless otherwise stated by the manufacturer's policy.
Tanks + stands: No returns.
7
Do you carry feeder fish?
No bulk feeder fish or shrimp but we do have guppies, mollies, and others that may suite.
